Terms and conditions of sale

These terms govern the distance sale of products and services through this website. They apply to every order and form an integral part of it: before completing a purchase you are asked to declare that you have read them, and that declaration is recorded together with the order.

1. Who the seller is

The seller is MasterTuning S.R.L., registered office at Via di Salsola 141, 71121 Foggia (FG), Italia, VAT and tax number IT04469680716, entered in the Register of Companies of Foggia under REA no. FG-330298 (the «Seller», «we»).

Share capital EUR 10,000.00 (ten thousand), fully paid up.

Contacts: [email protected] — certified email (PEC) [email protected] — telephone 0881 045777.

2. What we sell

There are two different things on this site, and the terms are not the same for both:

  • Goods: diagnostic and programming tools, add-on modules, anti-theft devices, active-sound components, accessories and promotional items.
  • Services: ECU remapping work and the development of files tailored to one individual vehicle.

The characteristics of each item are those described on its own page. Images are indicative: colours and finishes may differ slightly, and a photograph of a tool does not imply that the accessories shown are included unless the page lists them under the contents of the box.

Some items are configured before purchase (for example the software packages of a programmer, or an add-on module to be programmed for a particular engine). In those cases the final price is built from the options chosen, and the figure at the top of the page is the starting configuration.

3. How the contract is concluded

You put items in the cart, fill in your details at the checkout and press the confirm button: that is your offer to purchase. Before confirming you see a summary with the items, the price, the VAT applied, shipping and the total.

The contract is concluded when we send you the order confirmation by email, with the order number in the form MT-year-number. If we cannot accept the order — item no longer available, invalid payment details, impossibility of delivering to the country given — we tell you without delay and nothing is charged to you; if an amount had already been collected, we refund it in full.

The order confirmation, the invoice and these terms remain available to you: keep them, as they are the proof of purchase. The contract is concluded in Italian; the English version of this page is a courtesy translation and, in the event of any discrepancy, the Italian text prevails.

You do not have to register in order to buy: an account helps you find your orders again and avoid retyping your details, but the checkout works without one.

4. Prices and VAT

The prices shown on the site include the Italian VAT applicable to each item or service, unless you choose to display net amounts: in that case the page states so next to the price. The tax actually due is determined at the time of the order on the basis of the country of delivery and of your status, and the regime applied is shown in the order summary and on the tax document:

  • supplies to private consumers in other Member States of the European Union are charged the rate of the country of destination;
  • supplies to taxable persons in other Member States holding a VAT identification number shown as valid by the VIES system are subject to the reverse charge under Article 41 of Decree-Law 331/1993, and the invoice is issued without tax;
  • supplies to countries outside the European Union are zero-rated transactions under Article 8 of Presidential Decree 633/1972, with any duties, taxes and customs charges of the country of destination payable by the recipient.

If the VAT number you give is not shown as valid on VIES at the time of the order, tax is charged: this is not a penalty, it is the only treatment the law allows us at that moment. If the check later succeeds, the tax is reversed.

The offer of the products and services shown on the site, with their prices, together with these terms, constitutes an offer to the public for all purposes under Article 1336 of the Italian Civil Code. Prices are valid while displayed; promotions and discounts are valid for the period stated next to them. An obvious clerical error in a price does not oblige us to sell: we point it out before accepting the order and you may confirm at the correct price or cancel free of charge.

We always issue an invoice. For Italian customers the invoice is electronic and travels through the Italian Interchange System, to the recipient code or the certified email address you provided; if you have neither, you will find it in your tax drawer.

5. Payment

The payment methods available are those listed on the checkout page at the time of the order. The list may vary according to the amount and the country of delivery: if a method does not appear, it is because it is not available for that order.

For card and PayPal payments, your card details never pass through this site and we never see them: they are collected directly by the payment provider on its own systems. We accept no liability for the fraudulent use of cards or other payment instruments by third parties where that use does not result from a fault of ours.

For bank transfer, the order remains pending until the funds arrive: the items are not reserved and delivery times run from the date the payment is credited. The transfer details reach you with the order confirmation, and the order number must be quoted as the reference.

6. Delivery and timescales

We ship by express courier. Rates and indicative times are those shown at the checkout according to the country of delivery; as at the date of this document:

  • Italy: 2-4 working days;
  • Europe: 4-8 working days;
  • rest of the world: 7-15 working days, customs excluded.

Times run from confirmation of payment and are indicative: they also depend on the courier. In any event, as Article 61 of the Italian Consumer Code provides, we deliver within 30 days of the conclusion of the contract, unless a different period has been agreed with you. If we miss the deadline, you may invite us to deliver within an appropriate additional period and, if that too expires, terminate the contract and obtain a refund of everything you have paid.

For remapping services and bespoke file development the times are those stated on the page or agreed with you, and in any case no more than 30 working days from confirmation of the order. If we cannot meet them we tell you by email: you may accept the new date or ask for a refund.

Check the parcel on receipt. If the packaging is damaged or has been tampered with, accept the goods with a written reservation on the courier's document and tell us within a few days, attaching photographs: without that reservation, disputing transport damage becomes much harder, for you and for us.

The risk of loss or damage passes to you when you physically receive the goods (Article 63 of the Consumer Code), not when we hand them to the courier.

7. Right of withdrawal

If you are a consumer — a natural person buying for purposes outside any business or professional activity — you have the right to withdraw within 14 days without having to give reasons and without penalty. The procedure, a ready-made form and the cases in which withdrawal does not apply are explained on the dedicated page: Right of withdrawal.

The cases that exclude withdrawal are those in Article 59 of the Consumer Code; two of them come up with this catalogue: services already performed with your express consent (a remap, a file developed and delivered) and software licences or subscriptions already activated. Each one is explained on the withdrawal page.

The Rapid add-on modules can be returned. They are calibrated for the engine you tell us about — which is why we ask for make, model, year and engine before the order — but that does not take away your right to change your mind: withdrawal applies to them too, as it does on the manufacturer's own shop. What does matter is the condition they come back in: a module already fitted to a vehicle is not an item that has been tried, it is an item that has been used.

If you buy with a VAT number for your business, the right of withdrawal does not apply to you: it is a protection the law reserves for consumers.

8. Guarantee

Consumers benefit from the 24-month legal guarantee of conformity provided by Articles 128 to 135-septies of the Italian Consumer Code. What it covers, how to invoke it and what you can ask for are explained on the Legal guarantee of conformity page.

A buyer acting in the course of a business is instead covered by Articles 1490 ff. of the Civil Code, with notice of the defect within 8 days of discovery and a one-year limitation period from delivery.

Any commercial guarantee from the manufacturer is additional to the legal guarantee and neither replaces nor limits it.

9. Tools, software licences and subscriptions

Several tools in the catalogue run on licensed software and on update and support subscriptions supplied by the manufacturer. On these points:

  • the licence is granted by the manufacturer on its own terms, which you accept when activating the tool; we sell you the tool and the licence, we do not become their author;
  • vehicle coverage is not a fixed figure: it grows and changes with the manufacturer's updates. The compatibility lists published on the product pages state the date they refer to. If one particular engine is decisive for your purchase, ask us first: we check it and confirm in writing;
  • tools exist in master and slave versions, with different capabilities. The difference is stated on the page and is part of the subject matter of the contract: a slave version does not become a master after purchase;
  • once the subscription expires the tool keeps working with what it already has, but receives neither updates nor support.

10. Remapping and files: what we guarantee and what depends on you

This section concerns the ECU software modification services and bespoke files. It is written plainly because this is where expectations most easily part company with reality.

  • We work within the safety margins set by the manufacturer and we always keep a copy of the original software, which can be restored.
  • The power and torque increases stated on the product pages and in the database are values measured on vehicles in normal working order and properly maintained. They are not a contractual promise of a result on your particular vehicle: the condition of the engine, fuel quality, a clogged filter or a failing component all change the outcome.
  • Modifying engine management software may affect the vehicle's type approval, its compliance with emissions rules and the cover provided by insurance and by the manufacturer's warranty. Checking the rules of your own country and any obligation to update the vehicle registration document is your responsibility; on request we provide the technical documentation of the work carried out.
  • By requesting the service you declare that you are the lawful owner or user of the vehicle and of the ECU to which the file relates.
  • The file developed for you is valid for that ECU: it may not be copied, transferred or reused on another vehicle, and the technical details of the work must not be disclosed to third parties.
  • None of these clauses limits the rights the law gives you as a consumer or our liability for wilful misconduct or gross negligence. If the service does not conform to what was agreed, you are entitled to restoration of the original file, to a new file, to a price reduction or to termination of the contract, on the conditions set by law.

11. Liability

We are liable for non-performance under the general rules. We are not liable for delays or impossibility caused by force majeure or by events not attributable to us (strikes, natural events, failures of networks or of suppliers' services): in those cases we tell you as soon as possible and you are entitled to a full refund of what you have paid.

No clause in this document excludes or limits our liability in cases where the law does not allow it, in particular for death or personal injury, for wilful misconduct or gross negligence, and for the consumer's inalienable rights. Clauses of that kind, if present, are deemed not to have been written.

12. Your obligations

  • Provide correct and complete details: a wrong address or a non-existent telephone number sends the parcel back to us, and the cost of the second shipment is yours.
  • Keep your account credentials safe and do not share them. If you suspect unauthorised access, change the password and tell us.
  • Pay the price in the ways and within the times stated.
  • Do not use the site for unlawful purposes or attempt to circumvent its protections.

13. Complaints and dispute resolution

For any complaint write to [email protected] quoting the order number: we reply as quickly as we can. Reaching a direct agreement is faster and cheaper than any procedure, for both of us.

If we cannot, as a consumer you may turn to the alternative dispute resolution (ADR) bodies listed by the Italian Ministry of Enterprise, under Articles 141 to 141-decies of the Consumer Code. You may also start a mediation procedure at a Chamber of Commerce.

Using these procedures is your option and does not prevent you from going to court.

14. Governing law and jurisdiction

The contract is governed by Italian law.

If you are a consumer, disputes fall within the exclusive jurisdiction of the court of the place where you are resident or domiciled, if in Italy (Article 66-bis of the Consumer Code); European Union rules granting you the protection of your own State of residence remain unaffected. If you buy in the course of a business, the Court of Foggia has exclusive jurisdiction.

15. Changes and severability

We may amend these terms: the version that applies to your purchase is the one published at the moment you send the order, and the date at the bottom of this page states when the text was last updated. An amendment never applies to an order already confirmed.

If any single clause is void or ineffective, the others remain valid.

16. The pages that complete these terms

Last updated: 1 October 2026.

Other legal notices

Page updated on 01/10/2026