MasterTuning shop

Stage 1 file terms

From your engine page on database.mastertuning.it you can buy online the Stage 1 file developed specifically for your vehicle. Here is, plainly, what you buy and what you do not.

What you pay online

The Stage 1 file: 100 € VAT included, paid to MasterTuning SRL (Foggia). It is the map developed for your vehicle by our technical department, with a lifetime warranty on the modified software and 100% reversible.

What is not included

Installation at the workshop. You pay it directly to the MasterTuning centre you chose, on the day of the appointment. You read the price before paying for the file, on the engine page and at checkout, and it depends on how your ECU is worked on:

  • via the OBD port: network price 350 €;
  • on the bench (ECU opened: bench, boot, Korhex): network price 700 €.

The network price is the most a MasterTuning centre can charge you for that type of work: the centre may apply a lower price, never a higher one. If your centre has published its own price, that is the one you see on the page.

Why the file is non-refundable

The file is digital content developed specifically for your vehicle. At checkout you ask us to start development straight away, and we do: for this reason, as consumer law provides for personalised digital content whose execution began at your request, there is no right of withdrawal and the amount paid is not refunded.

The only case in which we refund is if MasterTuning is unable to supply the file for your vehicle (for example an unsupported ECU): in that case we return the full amount.

The text you tick at checkout: «I am buying the Stage 1 file developed specifically for my vehicle and I ask MasterTuning to start developing it straight away. I understand it is personalised digital content: once development has begun I lose my right of withdrawal and the amount paid is non-refundable, unless MasterTuning is unable to supply the file. I understand that installation is not included and that I pay it directly to the chosen centre, at the price shown on this page.»

How long the file is valid

The file remains available to you for 12 months from payment: book the appointment with the centre whenever you like before that date. If you change vehicle or centre, write to us: where technically possible we transfer the file at no cost.

What happens after payment

  1. You receive the confirmation with your file code.
  2. The chosen centre receives the notice and calls you to set the appointment.
  3. At the workshop the centre installs the file and collects the installation fee, at the price you read.

If your vehicle’s ECU does not show a price on the engine page, the centre sends you the quote first and then the link to buy the file: you never pay without knowing the installation price.

For everything else the shop’s terms and conditions of sale apply. For any question: info@mastertuning.it, +39 0881 045777.